VitaMind Hub website accessibility statement
This accessibility statement applies to the VitaMind website, run by BFB Labs.
The statement refers to the VitaMind Hub website.
The contents of the VitaMind Hub website is designed to be used by as many people as possible.
The application is developed by BFB Labs.
View the site your way
There are a number of customisation options for your device that could help you use the VitaMind Hub website and other applications more effectively.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
Please contact us if you have any problems; be as specific and detailed as you can:
If you are experiencing issues with accessing information or using the VitaMind Hub website
If you find an accessibility problem not listed on this statement
If you have positive feedback on the accessibility considerations made.
When you contact us, we’ll consider your request and get back to you in 3-5 working days.
Alternative formats
We’ve designed our content to be as accessible as possible. If you still experience barriers, please contact us.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of our applications and website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements contact us to register your difficulty. This helps us improve our systems.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
BFB Labs is committed to making its applications and website and associated subdomains accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
The VitaMind Hub website is partially compliant with the Web Content Accessibility Guidelines version (WCAG) 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.
Some parts of the application may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.
If you find something that does not work that we missed, remember to contact us.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
This section covers issues that we need to fix and are working to do so.
The website is currently undergoing continuing auditing and testing. The content of this section will be updated whenever new issues and workarounds are identified.
If you discover an accessibility issue with the website please contact us.
Not applicable.
Disproportionate burden
This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.
Navigation and accessing information
It’s not always possible to change the device orientation from horizontal to vertical or vice versa without making it more difficult to view the content.
It’s not possible for users to change text size without some of the content overlapping.
We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in June 2022.
Content that’s not within the scope of the accessibility regulations
This section covers issues that we do not need to fix right now. The law calls these exemptions.
Not applicable.
Preparation of this accessibility statement
This statement was prepared on 4 June 2021. It was last reviewed on 4 June 2021. The test was carried out by BFB Labs.